Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, you can contact us at wildproteinco@gmail.com.
If your return is accepted, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can contact us with any return questions at wildproteinco@gmail.com.

Damages and issues
Please inspect your order when it arrives and contact us immediately at wildproteinco@gmail.com if the item is defective, damaged, or incorrect so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Due to the consumable nature of our products, dog treats cannot be returned once the heat-sealed package has been opened. If your order arrives damaged, defective, or incorrect, please contact us and we will make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
If you would like to exchange an item, please contact us at wildproteinco@gmail.com. Once the return is accepted, you can place a new order for the desired item.

Refunds
We will notify you once we have received and inspected your return and let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we have approved your return, please contact us at wildproteinco@gmail.com.